Terms and Conditions

See Easypatch.co.uk terms and conditions of purchase

Purchases of products or services made on EasyPatch.co.uk (the "Site") are governed by the following conditions (the "Conditions").

By clicking on the "I accept" button, the user (the "__User__") accepts the Conditions without limitations or reservations. The website is owned by Player S.r.L, with registered office in Via Lima 7 00198 Rome, Italy, VAT No. 10913351002, ("__EasyPatch__").

  1. Services offered by the Site

1.1 The Site allows the use of web-to-print services (collectively the "Services"), among which the personalised printing service of contents (which does not include, as better specified in the following paragraphs, any editorial service or service of control on possible infringements of third parties' rights), in various formats and on different supports (the "__Products__") with home delivery through postal delivery services. Unless otherwise specified, these Conditions apply to all Services offered by EasyPatch, where compatible. The performance of the Services may be entrusted by EasyPatch to third-party subcontractors or sub-suppliers.

1.2 In order to access the Services, it is necessary to register on the Site in the relevant User area. During registration, Users will be asked to specify whether they intend to register and therefore make purchases as a company, sole proprietorship/freelance business, private individual or association, also specifying the User's nationality. Only purchases of Services made by private Users shall be subject to the applicable consumer regulations, pursuant to the provisions of Legislative Decree 06.09.2005 no. 206 (the "Consumer Code").

1.3 All final prices of the Services displayed on the Site are expressed in euros and may be displayed either with or without VAT, depending on the country or type of registration. The prices of the Services may be subject to change from time to time. For certain Products and offers, shipping costs are included. For all other Products these are the responsibility of the User.

  1. Product selection, order and purchase method

2.1 The information and details contained on the Site are not to be considered as offers: they merely constitute an invitation to Users to conclude business through the submission of purchase orders. The proposal to purchase Products is made by the User when sending the order form in electronic format at the end of the procedure provided by the Site and described below.

2.2 After logging in, the User may proceed to the selection of the Products as described in the relevant sections, selecting them from time to time, customising them, and adding the desired quantities to his shopping cart. Some images may be provided for information purposes and may differ from the appearance of the Product delivered.

2.3 Unless the User opts for the images or designs suggested by EasyPatch for certain Products, once the quotation has been confirmed and payment has been completed (with the exception of the cash on delivery and bank transfer options), the User will be asked to complete the order by uploading the content they wish to print in the "Send file area". 2.4 In the event of technical problems preventing the User from uploading files to the "File Upload Area" on the Website, the User can use third-party file-sharing services to share files with EasyPatch. EasyPatch will retain proof of receipt of the file by reporting such receipt on the User's account screen on the Site. The User declares and guarantees that he/she is the owner of all rights relating to the use of the content uploaded via the external file-sharing service. The User further declares and warrants that the uploaded content does not infringe any intellectual property rights of third parties and that it does not cause injury to the image, honour, decorum, moral integrity or in any case any pecuniary or non-pecuniary damage as a result of the printing of the images or content uploaded by the User.

2.5 The User remains solely responsible for checking the content, spelling and graphics of the uploaded files.

2.6 Upon completion of the selection of the desired items, a screen will be displayed for sending the order with an indication of the total costs and charges for all the Products and/or Services selected.

2.7 After the order has been sent, the User will receive an order confirmation indicating the type of Products ordered, the price of each of them, the relevant taxes, the delivery costs, and the chosen method of payment. The contract is deemed to be concluded and binding when EasyPatch sends the order confirmation to the User at the e-mail address indicated by the latter when registering on the Website. Nevertheless, the Parties agree that, without prejudice to the moment at which the aforementioned contract is concluded, the transfer of ownership of the Products from EasyPatch to the User will take place when the Products are handed over to the courier, in accordance with article 8 below.

2.8 EasyPatch reserves the right, at its sole discretion, not to process any order. This may also occur in the event that:

  • the data provided by the User when filling in the order form is incomplete or incorrect;
  • the User does not meet the requirements to process the payment terms;
  • the Products ordered are not available.

In the aforementioned cases, EasyPatch will inform the User by e-mail that the order proposal has not been accepted (in full or in part), specifying the reasons, and the contract is therefore not concluded. In this case, EasyPatch will refund to the User Customer any sums already paid by the latter.

2.9 The contract will be archived and the Customer will have access to it.

  1. Payments

3.1 The Customer may purchase the Services online and make payments using the various means of payment indicated on the Site, following the instructions indicated for the purchase procedure.

The information required for payment shall be forwarded, via encrypted protocols, to the payment institute entrusted by EasyPatch with the remote electronic payment services, with no possibility of access by third parties. Payments must be made in advance and only after payment and uploading of the "compliant" file by the User will the selected items be put into production.

3.2 For payments by Bank Transfer, production will only begin after the payment has been credited and, consequently, delivery may be delayed by 2-3 days, plus the time for printing and dispatch. In this case it is also necessary to include the order number in the reason for payment to identify the transaction.

Invoicing of purchases will take place during shipment. EasyPatch reserves the right, at its own discretion, not to accept this payment method. In this case, the User will be contacted immediately in order to agree the payment method.

3.3 The invoice will be made available to the customer in their reserved area in a dedicated section: it will be the customer's responsibility to access this area, print out the document and keep it in accordance with the regulations in force.

  1. Responsibility of the Users

4.1 The selection of content and images to be printed, as well as the acquisition of the relevant authorisations for their reproduction, where necessary, and the use of personal information relating to the recipients, remain the sole responsibility of the users.

4.2 EasyPatch can in no way be held liable for the unauthorised use of images by Users and for any kind of infringement of third-party rights on them.

The User is solely responsible for all consequences of uploading content and images to the Site. For the purposes of the use of the content uploaded by the User, the latter declares that he/she is, has checked and guarantees that he/she has the necessary permissions, licences, rights and/or authorisations to upload such content onto the Site and to use it within the scope of the Services, including reproduction in print. EasyPatch declines all liability in relation to such content, its confidentiality, use, publication and/or dissemination.

The User therefore exonerates EasyPatch, and undertakes to indemnify and hold it harmless, from any liability towards third parties who may claim infringement of intellectual property rights, injury to image, honour, decorum, moral integrity or in any case any pecuniary or non-pecuniary damage. moral integrity or in any case any pecuniary or non-pecuniary damage resulting from the printing of images and content uploaded by the User himself/herself, as well as resulting from the use of personal information and/or receipt of Products by recipients of the Service.

4.3. The User declares to know and undertakes to respect the technical specifications on the Site in relation to the composition and permitted use of the materials that constitute the Products. The User accepts full responsibility in this regard and therefore exonerates EasyPatch, also undertaking to indemnify and hold it harmless, from any liability, including for pecuniary or non-pecuniary damage, for the incorrect use of the Products or use that does not comply with their technical specifications by the User or third parties.

4.4 The User declares that he/she is aware of the provisions on (i) environmental labelling and indications for the collection of packaging waste provided for by art. 219 of Legislative Decree no. 3 April 2006 no. 152 and of the relative sanctions provided for their violation by art. 261 of Legislative Decree no. 152 of 3 April 2006 and of (ii) marking for disposable plastic products provided for by Directive (EU) 2019/904 (implemented by Legislative Decree 196/2021; EU Regulation 2020/2151). Furthermore, the User declares that he/she takes note of the circumstance that EasyPatch in any case makes available on its Website, in correspondence with each type of material, the information concerning environmental labelling (namely the reproduction of the pictogram with mention of the appropriate code), thus providing the User with adequate information on the activities to be carried out. The User therefore (a) undertakes to fully comply with the aforementioned regulations in the use and marketing of the Products, taking care that the contents and images to be printed bear the correct and necessary references in this regard, (b) assumes all liability in this regard and (c) therefore releases EasyPatch, also undertaking to indemnify and hold it harmless, from any liability, damage (financial or non-financial) cost or sanctions arising from failure to comply with the aforementioned regulations.

4.5 EasyPatch will not under any circumstances check the content, except as regards graphic compatibility with the required specifications. EasyPatch reserves the right in all cases to block, and if necessary cancel, any orders whose contents are defamatory, violent or in any other way contrary to public order and morality or unlawful.

  1. Automatic verification of uploaded files

5.1 The EasyPatch system automatically verifies the mere compatibility in terms of format, size, resolution and any open fonts, checking the fonts and converting them into tracings, checking any whites in overprinting and passing through perforation, as well as the conversion of any Pantone colours to the best profile for the requested print (the system does not inform about the Pantone colours present in the file, but directly provides for their conversion to CMYK). The verification system does not carry out any checks for possible infringements of third-party rights.

5.2 In the event of non-compliance with the submitted file, the system will proceed to block the order. In such a case, the User will be notified by e-mail and asked to upload a new file again, with a consequent postponement of the delivery date.

  1. Free reprint option

7.1 The Free Reprint option is a service that is no longer provided by Player S.r.l as of 17.01.2023.

  1. Delivery Times and Shipping

8.1 Delivery of Products will be made on the dates selected by the User during the quotation phase.

8.2 Since this is a sale with shipping, the terms are merely indicative and not guaranteed since, regardless of the amount paid by the User, they depend on the delivery services of third parties such as couriers and are calculated from the completion of the order, i.e. after uploading the file and receiving the confirmation. Delivery dates are valid for most of a given national territory. Islands and more remote areas may be served in two or more additional working days.

8.3 The order shall be deemed not completed until the file has been uploaded by the User and payment has been made. If the User does not upload the file within 15 days from the order date, the order shall be cancelled. In the case of a non-compliant file if it is not replaced within a time limit of 15 days, the order shall be cancelled.

If the order is cancelled for reasons for which the User is responsible, EasyPatch shall charge a cancellation fee of EUR 10.00 as reimbursement for the costs of taking charge of and processing the order.

8.4 Without prejudice to 8.3 above, dispatch and delivery shall take place within the terms selected in the quotation on condition that the purchase order is completed by 6 p.m. on the same day, or 10 a.m. for deliveries within 24 hours. Receipt of files or payment confirmations after 18:30/10:00 hours shall be deemed to have taken place on the next working day.

Deliveries to trade fairs will not be handled.

Working days are Monday to Friday, excluding 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12, Easter Monday.

8.5 EasyPatch will not be liable under any circumstances for possible damage caused by delays in delivery, which is carried out by couriers who are third parties to EasyPatch.

8.6 The risks relating to the Products pass to the User upon delivery of the Products to the courier.

  1. Right of Withdrawal

9.1 In accordance with the provisions of Articles 52 et seq. of the Consumer Code, the User, who is a consumer, has the right to withdraw, without penalty and without the need to specify the reason, within and no later than fourteen days from receipt of the Products (or, in the case of multiple goods ordered in a single Order and delivered separately, from the day on which the Customer or a third party designated by the Customer, other than the carrier, acquires physical possession of the last good).

9.2 For the purposes of exercising the right of withdrawal, the User must, before the expiry of the term referred to in the previous paragraph, inform EasyPatch of its decision by sending written notice to the following address

Player S.r.L a within 14 days of receipt of the Products.

This communication can be sent by post, e-mail(info@easypatch.co.uk). You can use the form

9.3 In the event of exercising the right of withdrawal, the User is obliged to return the Products received to EasyPatch, by sending it to its registered office at the address indicated above, without undue delay and in any case within fourteen days from the date on which it communicated its decision to withdraw; the deadline shall be considered to have been met if the User returns the Products before the expiry of the fourteen-day period.

9.4 The direct cost of returning the Products shall be borne by the User.

9.5 The User shall return the Products in an undamaged condition. The packaging of the Products must be accurate in order to safeguard the original wrappings from damage, writing or labels. The consumer shall be liable for any diminution in the value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics or functioning of the goods.

9.6 If the right of withdrawal has been exercised in accordance with the aforementioned provisions, EasyPatch will, within fourteen days of receipt of the notice of withdrawal, refund to the User all payments received in connection with the order to which the withdrawal relates, using the same means of payment as was used by the User for the initial transaction if this does not result in costs for the User arising from the refund; however, pursuant to Art. 56, para. III of the Consumer Code, EasyPatch is entitled to withhold the reimbursement until it has received the goods or until the User has proved that he has returned the goods, whichever is sooner.

9.7 Pursuant to Art. 59 lit. c of the Consumer Code, EasyPatch informs Users that the right of withdrawal is excluded for all Products and goods made to measure or personalised for the User by printing content or images selected and uploaded by the User.

  1. Exemption from liability - product defects

10.1 EasyPatch will not be liable to the User for damages of any kind, whether direct or indirect, arising from errors of any kind in the printing of the file sent by the User, unless there is intent or gross negligence.

In the event of printing errors not attributable to the User or the delivery of a defective or damaged product, EasyPatch shall only be obliged to reprint the material once.

Users who qualify as consumers may request from EasyPatch, within the period set out in art. 132 of the Consumer Code, the remedies provided by the Consumer Code for conformity defects in the Products existing at the time of delivery of the goods.

10.2 Upon delivery, the User shall carefully examine the Products received. Any defects in the delivered goods, errors in the printing or packaging of the material not attributable to the User must be reported immediately to the courier or to the customer service department. The goods must be collected by signing with specific control reservation. The User must then open a report taking care to enclose photographic documentation where required within 8 days of receipt of the material. EasyPatch will do its best to respond to reports received within 24 (twenty-four) hours.

  1. Applicable law, jurisdiction and competent court. Alternative dispute resolution.

11.1 These Conditions and the orders issued under them are subject to Italian law.

11.2 All disputes relating to the interpretation and/or execution of these Conditions and the orders issued pursuant to them shall fall under the exclusive jurisdiction of

  • of the Court of Rome (Italy), in case of purchases made by Users who do not qualify as consumers; or
  • of the court of the User's residence or domicile, in case of purchases made by Users who qualify as consumers.

11.3 The consumer resident in the European Union should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool may be used by the European consumer to settle out of court any disputes relating to and/or arising from contracts for the sale of goods and services concluded online. Consequently, and subject to the foregoing in this Article 11, the User making purchases as a consumer may use this platform to resolve any dispute arising from the online contract concluded with EasyPatch.

  1. Contact

12.1 For further information and assistance on the Site or on the methods of purchasing on the Site or Orders, Users can contact EasyPatch via the customer service department at info@easypatch.com, or by letter at the following address: Player S.r.l

Special Conditions for Design Services

1. As a service prior to the possible purchase of one or more Products, in accordance with the Terms and Conditions of Sale and Service, the registered User has the option of requesting from EasyPatch, against payment of a fee, a graphic design service (the __"Design Service__"), consisting in the modification or creation from scratch of graphic files intended for printing, as better specified below. The Design Service shall be provided in the following manner:

1.1 The User must first contact the EasyPatch Design Service by clicking on the "Design Services" button on the Website and filling in the relevant online form in order to choose between the two types of Design Services offered:

  • Modification, reworking or correction of one or more existing contents uploaded by the User to the Site ("Modification Design Services");
  • Creation of content from scratch ("Graphic Design Services of Creation"). Unless otherwise indicated by the User, in order to perform the chosen Graphic Services, the User will be contacted at the e-mail address or telephone number indicated by the same during registration on the Site. In the online form the User must indicate the method by which she prefers to be contacted by the Graphic Design Service. Without prejudice to the foregoing, in any case, in order to provide the Graphics Service more effectively, EasyPatch may decide to organise screen sharing sessions with the User by means of 'Zoom' (or by means of other similar applications), with the camera deactivated. The User shall describe his design in as much detail as possible and in any case including the following information: exact text and the design specifications he would like to see incorporated in the design, such as colours, style, effect and size of the desired Product. The User, depending on the type of Graphics Service chosen, may also send images in PDF, GIF, AI, PSD, JPG, TIFF format as a reference (in the case of requests for Creation Graphics Services) or as content to be further developed or incorporated by EasyPatch (in the case of requests for Modification Graphics Services).

1.2 The User must subsequently proceed with payment of the consideration using the various means of payment indicated on the Website, following the instructions indicated for the purchase procedure. The payment of the consideration must be made in advance upon completion of the online form; and only after payment of the consideration by the User, the latter will be contacted by the Graphics Service.

1.3 On the basis of the information provided by the User, once the request for one of the EasyPatch Graphics Services has been initiated, the User will receive in his or her e-mail box, respectively

  • a modified or revised graphic proposal, if the User has chosen the Modification Graphics Service ;
  • two new graphic proposals (from which the User must choose the new graphic proposal to be printed), if the User has requested the Design Creation Service.

1.4 The Design Service provides for a maximum of three revisions, by the EasyPatch designer, on the graphic proposal sent and chosen by the User on the basis of his feedback. It is understood that the service is available for a maximum period of 30 days from the initial request. It is also understood that if the User accepts the graphic proposal, or if the third review by the Design Service is completed, the obligations of EasyPatch in this regard shall be deemed to have been fulfilled. Once the work has been completed, the customer shall receive the low-resolution file in jpg/png format and upon completion of the order may request the high-resolution vector file at a price of €150.00. Should the customer decide not to make the purchase, he may request the vector file by paying an additional charge of €200.00.

1.5 If the User decides to proceed with the printing of the graphic proposal created by the Design Service, he/she may place one or more orders by uploading the content he/she wishes to print in the "Send File Area" and the order shall be subject, for all matters not provided for therein, to the Terms and Conditions of Sale and Service, of which these Special Conditions are an integral part.

1.6 The content will remain available to the User for the entire period of its registration to the Site, without prejudice to the right to request its deletion by sending written notice to info@easypatch.co.uk, or by letter to the following address: Player S.r.l.

2. Since the Design Service relates to the performance of activities, including artistic activities, the obligations undertaken in this regard by EasyPatch must be considered obligations of means and not of results, therefore EasyPatch cannot be held liable for the dissatisfaction of the User once the three reviews have been carried out, it being understood that EasyPatch shall do everything commercially and reasonably possible, within the limits of what is expressly stipulated in these Special Terms and Conditions of Sale and Service, to adhere to the User's requests.

3.The User acknowledges that in the creation of the graphic proposal, EasyPatch does not carry out any background research and/or check whether the content uploaded by the User has already been created or is in use by third parties. EasyPatch therefore guarantees neither the originality nor the exclusivity of use of the graphics created by the Graphics Service. The User also acknowledges that such prior art searches and/or verifications are expressly excluded from the Services. In the event of a request to rework content through the use of the Graphics Service, the User is solely responsible for all consequences of uploading content and images to be edited, reworked and printed through the Services offered on the Website. EasyPatch declines all liability in relation to such content, its confidentiality, use, publication and/or dissemination. For the purposes of using the content uploaded by the User for the Graphics Service, the User declares and warrants that he/she has the necessary permissions, licences, rights and/or authorisations to use it within the scope of the Services. The User also warrants that he/she will not upload material subject to third party proprietary rights to the Site without having a licence or prior authorisation from the owner of such rights. For the Creation Graphics Service, EasyPatch may make use of content (e.g. graphics, images and fonts), which are available in limited numbers on third-party databases and can be used by EasyPatch on the basis of specific licences. For each Content thus created by EasyPatch, the User shall be granted a personal, non-exclusive, non-transferable and in any case non-sublicensable licence to use it, limited to the uses envisaged in the Web to Print Service. In this regard, the User acknowledges that the content generated by the EasyPatch operators may be similar to other content generated for other Users who have used or will use the same Web to Print Service.

4. In any event, EasyPatch reserves the right to block, and if necessary cancel, processing even if it considers that the file received from the User and/or the graphic content requested by the User contains content that is defamatory, violent or in any other way contrary to public order and morality or unlawful.

5. It is understood that the selection of the content and images to be printed, as well as the acquisition of the relevant legal authorisations for their reproduction, where necessary, remain the sole responsibility of the Users. EasyPatch cannot in any way be held liable for the unauthorised use of images by Users and for any type of infringement of third-party rights on them. The User therefore expressly exonerates EasyPatch, also undertaking to indemnify and hold it harmless, from any liability towards third parties who may claim infringement of intellectual property rights, injury to the image, honour, decorum, moral integrity or in any case any pecuniary or non-pecuniary damage resulting from the printing of the images and content uploaded by the User.

6. Unless otherwise stipulated in these Special Terms and Conditions, the Design Service is subject to the EasyPatch Terms and Conditions of Sale and Service. Notwithstanding the foregoing, pursuant to Art. 59 lit. a) of the Consumer Code, the right of withdrawal in favour of the User is excluded with the full performance of the Design Service by EasyPatch.